Frequently Asked Questions

Basic repairs typically run $75-150. More complex repairs or restorations range $200-500 depending on parts needed and complexity. We always diagnose first and provide a clear estimate before starting work.

Yes, diagnosis is always free. We will inspect your device, identify the problem, and give you a detailed written estimate before any repair work begins. No obligation, no surprises.

We accept cash, checks, and all major credit cards. For larger restoration projects, we can arrange payment plans. Payment is due when your device is ready for pickup or before shipping.

No. If we cannot repair your device or it is not cost-effective to do so, you will not be charged anything. We will explain the situation and return your device at no cost.

Yes, we accept mail-in repairs from anywhere in the US. Pack your device securely and insure the shipment for its full value. For tube equipment, remove tubes and pack separately. We will diagnose it and contact you with an estimate within 2 business days of arrival.

Use a sturdy double-walled box with at least 3 inches of padding on all sides. For tube equipment, remove tubes and wrap individually. Take photos before packing in case of shipping damage claims.

Yes, local drop-off is available in the Roanoke, VA area. We serve Roanoke, Salem, Vinton, Christiansburg, Blacksburg, and surrounding areas within a 30-mile radius. Drop off your device during business hours.

We strongly recommend insuring your device for its full value when shipping to us. We are not responsible for damage that occurs during transit. When we ship your repaired device back, we include basic insurance and can add additional coverage at your request.

Most repairs are completed within 7-10 business days once we have the parts. Full restorations can take 2-4 weeks depending on parts availability and complexity. Rush service is available for an additional fee.

Absolutely. We will contact you with the diagnosis and estimate within 2 business days of receiving your device. After you approve the repair, we will update you when it is in progress and again when it is ready for pickup or shipping.

Yes, rush service is available for an additional fee. We will move your device to the front of the queue and prioritize parts ordering. Rush repairs are typically completed within 3-5 business days, subject to parts availability.

We have an extensive network of suppliers for vintage amp parts. If a part is rare or difficult to source, we will let you know the estimated wait time and cost before proceeding. In some cases, we can suggest equivalent or upgraded parts.

All repairs include a 90-day warranty on parts and labor. If the same issue recurs within 90 days, we will fix it at no additional charge. Warranty does not cover damage from misuse, power surges, or unrelated problems.

Your satisfaction is our priority. If something is not right with your repair, contact us immediately and we will make it right. We stand behind our work and want your device working its best.

New tubes installed as part of a repair are covered under our 90-day warranty. However, tubes are wear items and their lifespan depends on usage. We only install quality tubes from reputable suppliers.

We repair most consumer electronics: TVs, stereos, computers, gaming consoles, audio equipment. We especially love vintage gear - tube amps, turntables, pinball machines, arcade cabinets. If it has a circuit board, bring it in and we'll take a look.

We repair all electronics, but we especially love vintage gear. Tube amps, turntables, pinball machines, arcade cabinets, vintage computers - the stuff others turn away is what we get excited about.

Yes, we offer modifications and upgrades for many amps. Common requests include speaker upgrades, bias adjustments, tone circuit modifications, and power tube conversions. We will discuss options and ensure any mods are reversible if you prefer.

Whenever possible, we use period-correct or high-quality reproduction parts for vintage amp restorations. We understand the importance of authenticity and will discuss parts options with you before proceeding.